At EMI, customer satisfaction is our number one priority.
We pledge to provide our customers a unique service level that differentiates us from our competitors.
- We make sure that our products and processes are excellent
- We respond to our customer requirements with professionalism
- The quality of our products must be irreproachable for every customer
Our aim is constant reappraisal, so we :
- Ensure customer satisfaction, which is always the first priority
- Listen to our customers and act on what we hear
- Communicate pro-actively and transparently
We empower our employees and train them to refuse any compromise in quality.
- Our managers lead by example
- We plan, control and constantly progress thanks to using appropriate tools
- We recognize and share best practices and exemplary attitudes
- We train our employees appropriately
The true measure of quality is customer satisfaction.