At EMI, customer satisfaction is our number one priority.

We pledge to provide our customers a unique service level that differentiates us from our competitors.

• We make sure that our products and processes are excellent
• We respond to our customer requirements with professionalism
• The quality of our products must be irreproachable for every customer

Our aim is constant reappraisal, so we :

• Ensure customer satisfaction, which is always the first priority
• Listen to our customers and act on what we hear
• Communicate pro-actively and transparently

We empower our employees and train them to refuse any compromise in quality.

• Our managers lead by example
• We plan, control and constantly progress thanks to using appropriate tools
• We recognize and share best practices and exemplary attitudes
• We train our employees appropriately

The true measure of quality is customer satisfaction.