Our Quality policy

At EMI, customer satisfaction is our number one priority.

We pledge to provide our customers a unique service level that differentiates us from our competitors.

  • We make sure that our products and processes are excellent
  • We respond to our customer requirements with professionalism
  • The quality of our products must be irreproachable for every customer

Our aim is constant reappraisal, so we :

  • Ensure customer satisfaction, which is always the first priority
  • Listen to our customers and act on what we hear
  • Communicate pro-actively and transparently

We empower our employees and train them to refuse any compromise in quality.

  • Our managers lead by example
  • We plan, control and constantly progress thanks to using appropriate tools
  • We recognize and share best practices and exemplary attitudes
  • We train our employees appropriately

The true measure of quality is customer satisfaction.

 

Our Quality Assurance

 

EMI is UL and ISO 9001:2015 & ISO 14001:2015 certified.

Our computer-assisted production management (CAPM) system allows you to follow production from order entry to product delivery.

We provide traceability of your products through our computerised production workshop and the comprehensive use of bar codes.

We guarantee high quality through the implementation of :

  • Integrated quality controls in all production workshops
  • Process capability
  • Raw materials analysis
  • Inspection test plans
  • FMEA.
  • Design of experiments
  • Product and process audits